Unfortunately, FaceTime is not available in all countries (such as the United Arab Emirates).įurther, with FaceTime, you make video and audio calls ONLY with another iPhone (4th generation or later), iPad (2nd generation or later), iPod Touch (4th generation), or Mac using either a WiFi or Cellular Data connection.
If your camera shows a black screen instead of you, try closing all open apps and relaunch FaceTimeįor problems with iOS 13 or iPadOS FaceTime getting stuck on “connecting” when trying to video or audio FaceTime call an older iOS version, update to iOS and iPadOS version 13.4.1 and above (which Apple says fixes this issue).Delete or Offload the FaceTime app and then reinstall.Check that you do not have any Restrictions enabled in Screen Time (iOS 12+).Toggle FaceTime off, wait 20-30 seconds, and toggle back on to refresh your connection to Apple’s FaceTime Servers.Verify your email and phone number listed in FaceTime’s Settings.For devices with cellular/mobile data service, go to Settings > Cellular and toggle on FaceTime to allow it to use your mobile data plan.Toggle Airplane Mode on, connect to a WiFi network and try FaceTime again.Make sure you sign in with your Apple ID or check that your Apple ID is correct.For Macs, check your Firewall settings and ports.Check your internet connection and maybe change your DNS.Make sure Apple’s FaceTime Servers are up and running!.Quick Tips Try These Quick Tips And Get FaceTime Working Again! FaceTime Not Ringing When Somebody Calls?.FaceTime Not Recognizing Your Phone Number?.Using iOS 11 and Above? Try Offloading!.FaceTime Not Working: Using iOS 10 and Above?.FaceTime Not Working: Tips for Making or Receiving FaceTime Calls.